LEVEL 2 QUALIFICATION

IAG Training

This IAG qualification aims to develop employees knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context.

Free online course

The free course is fully-funded by HM Government.

No fee, no card details and no trial periods.

Certificate included

The certificate is a record of achievement and the employees reward for completing a nationally recognised qualification.

6 week course

The free online course takes on average 6 weeks to complete.

This is based on 4-5 hours of weekly study.

100% online

The free course is 100% online.

Employees can learn from the security of their home, office or wherever they feel comfortable.

CPD

The free online training is centred around continued professional development.

Employees can join thousands of learners in growing both professionally and personally.

Fully-funded by HM Government. Qualifications accredited by NCFE and TQUK.

free staff training
free staff training
free staff training
free staff training

Course Overview.

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.

This free online IAG training aims to equip your team with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors.

The free course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

IAG training
IAG Training

Employer
Benefits.

Gain a workforce with the right knowledge, skills, and behaviours for your company to succeed.

Employee
Benefits.

Have the flexibility to study when and where you want with 100% online learning.

Course Content.

To be awarded the Level 2 Certificate, employees must successfully complete all mandatory units.

IAG in practice

The aim of this unit is to provide an understanding of the differences between information, advice and guidance and the requirements of different clients and how these could be met.

It will also help learners to gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record-keeping.

 

Developing interaction skills

The aim of this unit is to provide an understanding of how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills.

It will also help learners to gain knowledge of the impact of values, beliefs and attitudes on the interactions and the importance of confidentiality and impartiality.

It will also help learners to identify personal strengths and development needs.

Signposting and referral in IAG

The aim of this unit is to provide an understanding of how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills.

It will also help learners to gain knowledge of the impact of values, beliefs and attitudes on the interactions and the importance of confidentiality and impartiality.

It will also help learners to identify personal strengths and development needs.

Optional units include; Skills for advice providers, Benefits advice work – practice, anaging information, and Specialist advice work in practice for housing, debt, employment, refugee, immigrant or asylum seeker, schools and colleges.

Eligibility Criteria.

*EEA nationals will need to have obtained either pre-settlement or settled status and must provide evidence of this.

save thousands - free staff training
save thousands - free staff training

Save Thousands.

Save thousands on training costs with our free online courses and increase your employee skills and productivity!

All courses are 100% online giving the employees the flexibility to study when and where they want. 

On average, in the UK, employers spend on average £1,530 per employee training a new employee.
Employer Skills Survey
Employer Skills Survey

As inflation rises, now more than ever it’s key for businesses to save on costs and we are here to help…

free staff training flexible learning
free staff training flexible learning

Flexible Learning.

Flexible learning gives the opportunity for employees to learn whenever and wherever they want to.

This provides the ideal opportunity to learn at a time and place that suits them. 

The advantages include: 

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