Associate Project Manager
Level 4 | 24 Months
You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.
Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.
Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.
Businesses can manage this through the Apprenticeship Service online account.
For more information and guidance on this service then please get in touch with our team, who can give you further information.
Funding available. For more information and guidance on this service then please get in touch with our team, who can give you further information.
18 Months
In the workplace
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Level 4 | 24 Months
Level 3 | 18 Months
Level 2 | 13 Months
Level 4 | 24 Months
Level 5 | 18 Months
Level 5 | 31 Months
Level 3 | 18 Months
Level 4 | 18 Months
Level 3 | 18 Months
Level 2 | 12 Months
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