Infrastructure Technician

As an infrastructure technician, you'll provide valuable support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems.

The infrastructure technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity. 

In this level 3 apprenticeship, you will learn about cabling and connectivity, maintenance processes and maintaining a secure network. You’ll also cover working with mobile devices, different Operating Systems, Cloud Services and the importance of disaster recovery. 

The qualification will help you gain the skills you need to excel in a variety of roles, such as Help Desk Technician, IT Infrastructure Technician and Network Support.

Course Content

Knowledge

Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment; understands maintenance processes and applies them in working practices; understands the relevant networking skills necessary to maintain a secure network; understands the similarities, differences and benefits of the current Operating Systems available; understands how to operate remotely and how to deploy and securely integrate mobile devices; understanding and working knowledge of Cloud and Cloud Services; understands the importance of disaster recovery and how a disaster recovery plan works and their role within it.

Behaviours

Logical and creative thinking skills; analytical and problem-solving skills; ability to work independently and to take responsibility; can use own initiative; a thorough and organised approach; ability to work with a range of internal and external people; ability to communicate effectively in a variety of situations; ability to maintain a productive, professional and secure working environment.

Skills

Communication: works both independently and as part of a team and following the organisation’s standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks; IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance and legislation.

Those with an annual wage bill of less than £3m do not pay the Apprenticeship Levy. Instead, 95% of each apprenticeship is funded by the government whilst a 5% investment is required by the employer to enhance the skills of their employee.

  • Employers are also be eligible for a £1000 incentive payment if the apprentice is aged 16 – 18.
  • Employers with less than 50 employees and where the apprentice is aged 16 – 18, the government will fund 100% of the apprentice and are eligible for a £1000 incentive payment.
  • Employers with those aged 19+ the government will continue to fund 95% of the apprenticeship programme whilst a 5% investment is required by the employer.
  • Businesses can manage this through the Apprenticeship Service online account.

For more information and guidance on this service then please get in touch with our team, who can give you further information.

Funding available. For more information and guidance on this service then please get in touch with our team, who can give you further information.

15-18 months

In the workplace

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