Infrastructure Technician

Knowledge

Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment; understands maintenance processes and applies them in working practices; understands the relevant networking skills necessary to maintain a secure network; understands the similarities, differences and benefits of the current Operating Systems available; understands how to operate remotely and how to deploy and securely integrate mobile devices; understanding and working knowledge of Cloud and Cloud Services; understands the importance of disaster recovery and how a disaster recovery plan works and their role within it.

Behaviours

Logical and creative thinking skills; analytical and problem-solving skills; ability to work independently and to take responsibility; can use own initiative; a thorough and organised approach; ability to work with a range of internal and external people; ability to communicate effectively in a variety of situations; ability to maintain a productive, professional and secure working environment.

Skills

Communication: works both independently and as part of a team and following the organisation’s standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks; IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance and legislation.