Unified Communications Troubleshooter

Knowledge

Understands server administration principles including storage, print services, group policy, availability, load balancing, failover clustering, back-up and disaster recovery; understands the server and client architecture, features, deployment process and troubleshooting tools for client software and applications; understands security principles including software, access such as VPN, encryption and auditing; understands network fundamentals including network components and internet protocols.

Behaviours

Logical and creative thinking skills; analytical and problem-solving skills; ability to work independently and to take responsibility; can use own initiative; a thorough and organised approach; ability to work with a range of internal and external people; ability to communicate effectively in a variety of situations; ability to maintain a productive, professional and secure working environment.

Skills

Can configure and troubleshoot voice solutions including hardware and software failures; can install, configure and troubleshoot data solutions including switches and access points; can install, configure and troubleshoot network services solutions including line faults and internet speed problems; configures and maintains a domain service, including assigning services, deploying software and applying updates; configures and maintains a network, including selecting appropriate network components and applying networking fundamentals.