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Customer Service in Hospitality
- Free online training course
- Level 2 certificate
- For learners aged 19 and above
- Expert tutor support available
Overview
In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
What you will learn
This free course is split into manageable units:
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
Benefits
- Gain a nationally recognised qualification
- Improve your skills to help create a long-standing career pathway in your chosen industry
- Courses are delivered as distance learning, allowing you to choose when and where to study
- Personal tutors are assigned to ensure you have the support needed to succeed
Eligibility
Fully funded subject to meeting the eligibility criteria:
- Been in the UK or EU for three years for purposes other than study
- 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
- Not on an apprenticeship
- Not completed any part of the course before
Course Delivery
- Online
- Paper based learning is considered under special circumstances
Course Duration
Your government-funded course will take on average 6 weeks to complete.
Awarding Body
NCFE CACHE or TQUK depending on learning provider.
Funding
Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)
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Fully-funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)
★★★★★
"excellent..." Read More
The correspondace is always excellent, they are there to support you if required. I have no hesitation in recommending them.
★★★★★
"All good..." Read More
Well explained by tutor. Good support available. Material easy to read and navigate. Website for assessments very straight forward.
★★★★★
"Highly Recommended!!..." Read More
I had an amazing experience enrolling into one of their courses. Very prompt and efficient service provided by Zoe as she reponded quickly to my interest in the course
★★★★★
"a great way to learn..." Read More
This is a great way to learn a new subject. You get great support and it's very clear what you have to do.
★★★★★
"easy to follow..." Read More
Great course and easy to follow.
Will definitely come back to you when I choose the next course for me.
★★★★★
"good mentor help..." Read More
Good course with good mentor help when needed.
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"Fast efficient service..." Read More
Fast efficient service, good selection of courses, found just what I needed.
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