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Customer Service
- Free online training course
- Level 2 certificate
- For learners aged 19 and above
- Expert tutor support available
Overview
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
What you will learn
This free course is split into manageable units:
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
Benefits
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
Eligibility
Fully funded subject to meeting the eligibility criteria:
- Been in the UK or EU for three years for purposes other than study
- 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
- Not on an apprenticeship
- Not completed any part of the course before
Course Delivery
- Online
- Paper based learning is considered under special circumstances
Course Duration
Your government-funded course will take on average 6 weeks to complete.
Awarding Body
NCFE CACHE or TQUK depending on learning provider.
Funding
Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)
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Fully-funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)
★★★★★
"excellent..." Read More
The correspondace is always excellent, they are there to support you if required. I have no hesitation in recommending them.
★★★★★
"All good..." Read More
Well explained by tutor. Good support available. Material easy to read and navigate. Website for assessments very straight forward.
★★★★★
"Highly Recommended!!..." Read More
I had an amazing experience enrolling into one of their courses. Very prompt and efficient service provided by Zoe as she reponded quickly to my interest in the course
★★★★★
"a great way to learn..." Read More
This is a great way to learn a new subject. You get great support and it's very clear what you have to do.
★★★★★
"easy to follow..." Read More
Great course and easy to follow.
Will definitely come back to you when I choose the next course for me.
★★★★★
"good mentor help..." Read More
Good course with good mentor help when needed.
★★★★★
"Fast efficient service..." Read More
Fast efficient service, good selection of courses, found just what I needed.
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