Customer Service

Overview

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

What you will learn

This free course is split into manageable units:

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college

Fully funded subject to meeting the eligibility criteria:

  • Been in the UK or EU for three years for purposes other than study
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before
  • Online
  • Paper based learning is considered under special circumstances

Your government-funded course will take on average 6 weeks to complete.

NCFE CACHE or TQUK depending on learning provider.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)

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Education and Skills Funding Agency.

Fully-funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)

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