Retail Operations

NCFE Level 2 Certificate

Overview

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

What you will learn

This free course is split into manageable units:

  • Develop understanding of the different aspects of the retail industry
  • Learn about customer payments and the selling process
  • Understand how to provide good customer service
  • Learn how to deal with queries and complaints
  • Gain an understanding of basic retail law and the importance of correct stock control

Benefits

  • Gain a nationally recognised qualification
  • Improve your skills to help create a long-standing career pathway in your chosen industry
  • Courses are delivered as distance learning, allowing you to choose when and where to study
  • Personal tutors are assigned to ensure you have the support needed to succeed

Fully funded subject to meeting the eligibility criteria:

  • Been in the UK or EU for three years for purposes other than study
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before

Delivered by Learning Curve Group (LCG) – national training and education specialists.

  • Online
  • Paper based learning is considered under special circumstances

Your government-funded course will take 6 weeks to complete.

NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)

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Education and Skills Funding Agency.

Fully-funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)

learning curve group

Delivered by Learning Curve Group - National Training & Education Specialist

Accredited by NCFE - National Awarding Organisation

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